Publication Date: July 26, 2026
This Public Offer sets out the general terms under which ONIKS Limited Liability Company provides services and is addressed to individuals, individual entrepreneurs, and legal entities intending to order vehicle maintenance, diagnostics, or repair services.

1. Terms and Definitions
1.1. Service Provider means ONIKS Limited Liability Company, EDRPOU Code 32724088.
1.2. Customer means an individual, individual entrepreneur, or legal entity that has contacted the Service Provider to obtain services.
1.3. Consumer means an individual who orders services for personal needs unrelated to business activities or the performance of duties as an employee.
1.4. Vehicle means a motor vehicle, truck, trailer, semi-trailer, or other wheeled vehicle delivered to the Service Provider for diagnostics, maintenance, or repair.
1.5. Request means an inquiry submitted by the Customer through the website https://oniks.net.ua/, by telephone, by email, or in person.
1.6. Individual Terms means the information agreed upon by the parties concerning a specific vehicle, the list of work and the time frame for its completion, its cost, spare parts and materials, the payment procedure, the warranty, and other terms of a specific order.
1.7. Work Order means a document recording the Individual Terms for the provision of services.

2. General Provisions
2.1. This Public Offer contains the general terms under which the Service Provider provides services.
2.2. The terms of a specific order are set out in a Work Order, agreement, cost estimate, invoice, supplementary agreement, and other documents agreed upon by the parties.
2.3. Submitting a Request through the website, making a telephone call, sending an email, or visiting the service station does not in itself constitute acceptance of this Offer and does not obligate the Service Provider to commence work.
2.4. An agreement for a specific order is deemed to have been entered into after the Customer accepts the Individual Terms by any of the following means:
signing an agreement, Work Order, or other document;
confirming the terms by email or another agreed means of communication that makes it possible to establish the content of the message and the identity of its sender;
paying an invoice, provided that the Individual Terms are specified in the invoice or accompanying message;
performing another action expressly designated by the Service Provider as acceptance of a specific order.
2.5. The Customer’s silence does not constitute acceptance.
2.6. If the provisions of a Work Order, agreement, or supplementary agreement differ from this Offer, the Individual Terms agreed upon by the parties apply, provided that they do not contravene the mandatory requirements of Ukrainian law.

3. Subject Matter of the Agreement
3.1. The Service Provider undertakes, at the Customer’s request, to provide diagnostics, maintenance, or repair services for a Vehicle, and the Customer undertakes to accept and pay for services properly provided.
3.2. The Service Provider may provide, among other things, the following services:
computer and mechanical diagnostics;
scheduled and emergency maintenance;
engine repairs;
running gear and suspension repairs;
brake system repairs;
gearbox and transmission repairs;
trailer and semi-trailer repairs;
replacement of oils, filters, technical fluids, and other consumables;
air-conditioning system servicing;
servicing of small refrigeration units;
other work agreed upon by the parties.
3.3. The exact list of work is specified in the Individual Terms.
3.4. The Service Provider may not impose additional paid services on the Customer that the Customer has not approved.

4. Order Placement Procedure
4.1. To obtain services, the Customer submits a Request and provides the necessary information about the Vehicle and the nature of the fault.
4.2. The Service Provider has the right to conduct a preliminary inspection or diagnostics of the Vehicle to determine the required scope of work.
4.3. The cost of diagnostics is agreed upon with the Customer before it is performed. The Customer’s refusal to proceed with repairs does not release the Customer from paying for diagnostics that were agreed upon and actually performed.
4.4. Before the principal work begins, the parties agree upon:
the Vehicle’s details;
the list and scope of work;
the estimated or final time frame for its completion;
the cost of the work;
the list of spare parts and materials;
the payment procedure and deadlines;
the warranty terms;
other material terms of the specific order.

5. Acceptance of the Vehicle
5.1. If the Vehicle is left with the Service Provider, its delivery is documented by a handover and acceptance certificate or another appropriate document.
5.2. Upon acceptance, the following may be recorded:
make, model, registration number, and VIN;
odometer reading;
fuel level;
the Vehicle’s equipment and accessories;
external damage;
the list of keys and documents delivered;
property and valuables left in the Vehicle;
spare parts and materials provided by the Customer;
other material information.
5.3. Before delivering the Vehicle, the Customer must remove personal belongings and valuables or record them in writing in the handover and acceptance certificate.
5.4. The Service Provider ensures the safekeeping of the accepted Vehicle in accordance with the law and the terms of the specific order.
5.5. The Customer confirms that they have lawful grounds to dispose of the Vehicle and deliver it for the performance of work.

6. Additional Work
6.1. If, during diagnostics or repairs, it becomes necessary to perform additional work or replace spare parts not included in the original order, the Service Provider informs the Customer accordingly.
6.2. Additional paid work is performed only after the Customer approves its scope, cost, and, if necessary, a new completion time frame.
6.3. Approval may be provided by signing an additional Work Order, by email, or by another agreed means that makes it possible to confirm the content of the message.
6.4. If continuing the work without additional approval could result in damage to the Vehicle, hazardous consequences, or unreasonable expenses, the Service Provider has the right to suspend the work until the Customer’s decision is received.
6.5. The Customer is not required to pay for additional work that the Customer did not order or approve.

7. Spare Parts and Materials
7.1. The following may be used to perform the work:
spare parts and materials supplied by the Service Provider;
spare parts and materials supplied by the Customer;
spare parts purchased by the Service Provider subject to separate approval by the Customer.
7.2. The list of spare parts and materials, their quantities, manufacturer, and cost, where applicable, are specified in the order documents.
7.3. The Service Provider has the right to refuse to use spare parts or materials supplied by the Customer if they:
do not meet technical requirements;
show signs of damage or counterfeiting;
are not intended for the relevant Vehicle;
may pose a safety risk;
lack required quality or origin documentation, where such documentation is mandatory.
7.4. The Service Provider does not provide a warranty for spare parts and materials supplied by the Customer. This does not release the Service Provider from liability for the quality of the work performed by it.
7.5. Spare parts supplied by the Service Provider are covered by the warranty terms of the manufacturer, supplier, and/or Service Provider as specified in the order documents.
7.6. Replaced parts are returned to the Customer at the Customer’s request, except for parts that:
are to be disposed of with the Customer’s approval;
are transferred to the supplier or manufacturer in connection with a warranty replacement;
have an exchange or deposit value, of which the Customer was informed;
cannot be returned under applicable law.

8. Cost of Services and Payment Procedure
8.1. The cost of services, spare parts, and materials is specified in the Work Order, cost estimate, invoice, or another document agreed upon by the parties.
8.2. Prices are stated in Ukrainian hryvnias and include value-added tax unless otherwise expressly stated in the relevant document.
8.3. If the final cost of repairs cannot be determined before diagnostics are performed, the Customer may be provided with a preliminary cost. The final cost is agreed upon after diagnostics.
8.4. The Service Provider may not unilaterally increase the agreed cost. The price may be changed only after the Customer approves additional work, spare parts, or materials.
8.5. Advance payment may be required for the purchase of spare parts or materials.
8.6. Payment is made in cash or by bank transfer on the basis of an invoice or other payment document.
8.7. The payment details specified in a particular invoice issued by the Service Provider prevail over the details set out in this Offer.

9. Time Frame for Completion of Work
9.1. The time frame for completion of the work is specified in the Individual Terms.
9.2. The time frame may be changed by agreement of the parties, including in the event of:
the discovery of hidden faults;
approval of additional work;
delayed delivery of approved spare parts;
the Customer’s failure to provide the necessary information or materials in a timely manner;
the occurrence of force majeure circumstances.
9.3. The Service Provider informs the Customer of circumstances that may affect the time frame for completion of the work.

10. Performance of Work
10.1. The Service Provider performs the work in accordance with legal requirements, the Vehicle manufacturer’s technical documentation, and the agreed list of work.
10.2. During diagnostics and verification of repair results, the Service Provider may start the engine, move the Vehicle within the service station premises, test equipment, and conduct a road test where necessary for the proper performance of the order.
10.3. Such actions are performed by authorized employees of the Service Provider in compliance with safety requirements.

11. Acceptance of Work Results
11.1. Upon completion of the work, the Service Provider informs the Customer that the Vehicle is ready.
11.2. The Customer has the right to inspect the Vehicle, verify its equipment and accessories, and review the list of completed work.
11.3. The return of the Vehicle is documented by a handover and acceptance certificate, Work Order, or another document confirming completion of the work.
11.4. Any comments identified during acceptance are recorded in the relevant document.
11.5. Signing the document without comments confirms acceptance of the result with respect to defects that could have been discovered during an ordinary inspection. This does not deprive the Customer of the right to make claims concerning hidden defects or defects covered by the warranty.
11.6. The Service Provider gives the Customer the documents required by law and the terms of the order, including the Work Order, certificate, invoice, and payment document.

12. Collection and Storage of the Vehicle
12.1. The Customer must collect the Vehicle within the agreed period after being notified that the work has been completed.
12.2. A storage fee for the Vehicle after completion of the work may be charged only if its amount, calculation procedure, and commencement date were disclosed to the Customer and approved by the Customer in the Work Order, agreement, or applicable rates before the specific order was entered into.

13. Warranty
13.1. The Service Provider warrants the proper quality of the work performed by it within the scope of the agreed order.
13.2. The specific list of work and spare parts covered by the warranty, the warranty commencement date, and the warranty period are specified in the Work Order, certificate, warranty card, or another document.
13.3. The warranty period may not be shorter than the mandatory minimum period established by Ukrainian law.
13.4. The warranty for scheduled maintenance is valid at least until the next scheduled maintenance, unless the law or the order documents establish a longer period.
13.5. The warranty period is calculated from the date the Vehicle is returned to the Customer and is extended by the period during which the Vehicle is undergoing warranty repairs.
13.6. The warranty does not cover:
spare parts and materials supplied by the Customer;
natural wear and tear of parts and consumables;
faults unrelated to the work performed by the Service Provider;
damage resulting from a road traffic accident, mechanical impact, violation of operating rules, or failure to perform maintenance in a timely manner;
the consequences of repairs or intervention by third parties after the Service Provider has completed the work;
faults caused by the Customer’s refusal to authorize necessary related work, provided that such refusal and its potential consequences were recorded in the documents;
Vehicle washing and refuelling work in the cases provided for by law.
13.7. A warranty limitation applies only where there is a causal link between the relevant circumstance and the identified defect.
13.8. Defects covered by the warranty that arose through the fault of the Service Provider are remedied free of charge within the period agreed upon by the parties or prescribed by law.

14. Warranty Claim Procedure
14.1. To submit a warranty claim, the Customer may contact the Service Provider:
by email: au.pd.kcurt%40nikiaz.v;
by telephone: 050 480 72 70 or 050 480 15 31;
in person at the Service Provider’s address.
14.2. The claim should preferably include contact details, information about the Vehicle, the repair date, the Work Order number, and a description of the identified fault.
14.3. The Customer must give the Service Provider an opportunity to inspect the Vehicle and diagnose the cause of the fault.
14.4. If the matter is not covered by the warranty, paid diagnostics or repairs may be performed only after approval by the Customer.

15. Rights and Obligations of the Service Provider
15.1. The Service Provider must:
provide the agreed services with proper quality;
comply with the agreed time frames;
use suitable spare parts and materials;
inform the Customer of the need for additional work;
ensure the safekeeping of the accepted Vehicle;
issue documents confirming the performance of and payment for the work;
remedy free of charge any defects covered by the warranty that arose through its fault.
15.2. The Service Provider has the right to:
obtain the necessary information and documents from the Customer;
suspend the work until additional terms are approved;
refuse to use unsafe or unsuitable spare parts supplied by the Customer;
receive payment for work that was agreed upon and actually performed;
refuse to perform work if it contravenes the law, safety requirements, or technical standards.

16. Rights and Obligations of the Customer
16.1. The Customer must:
provide accurate information about the Vehicle and known faults;
disclose installed additional equipment and previous repairs where this may affect the performance of the work;
approve or reject proposed additional work in a timely manner;
accept and pay for properly performed work;
collect the Vehicle after completion of the work;
follow the operating recommendations provided.
16.2. The Customer has the right to:
obtain information about the list, cost, and time frame of the work;
monitor the performance of the order without interfering with the Service Provider’s work;
refuse additional services that have not been approved;
inspect and accept the results of the work;
make claims concerning defects in accordance with the law and the warranty terms.

17. Cancellation of an Order
17.1. Before the Individual Terms are agreed upon, the Customer may withdraw the Request without payment, provided that the Service Provider has not commenced separately approved paid diagnostics or other work.
17.2. After a specific agreement has been entered into, the Customer has the right to terminate it subject to payment for work actually performed and the Service Provider’s agreed expenses, including the cost of spare parts already ordered specifically for the Customer if they cannot be returned to the supplier.
17.3. If the Customer is a Consumer, the provisions of this section apply subject to the rights established by the Law of Ukraine “On Consumer Rights Protection”. This Offer does not limit those rights.

18. Liability of the Parties
18.1. The parties are liable in accordance with Ukrainian law and the agreed terms of the specific order.
18.2. The Service Provider is responsible for the safekeeping of the Vehicle from the moment its acceptance is documented until it is returned to the Customer, except where damage or loss occurred through no fault of the Service Provider.
18.3. The Service Provider is not liable for:
faults that were not included in the agreed list of work;
hidden defects that could not have been detected during the agreed diagnostics;
consequences of using spare parts or materials supplied by the Customer where the Service Provider warned of the relevant risks;
consequences of the Customer providing incomplete or inaccurate information;
undeclared items and valuables left in the Vehicle, except where they are lost or damaged through the fault of the Service Provider.
18.4. No provision of this Offer excludes any liability that may not be limited under Ukrainian law.

19. Force Majeure
19.1. A party is released from liability for a breach of an obligation if the breach resulted from force majeure circumstances that the party could neither foresee nor prevent.
19.2. Such circumstances may include hostilities, air raid alerts, fires, natural disasters, accidents, prolonged power outages, decisions of public authorities, and other extraordinary and unavoidable circumstances.
19.3. The party affected by such circumstances notifies the other party within a reasonable period.

20. Personal Data
20.1. The Customer’s personal data is processed for the purpose of receiving and fulfilling orders, maintaining accounting records, processing payments, providing warranty service, and communicating with the Customer.
20.2. The detailed terms of personal data processing are set out in the Privacy Policy published on the Service Provider’s website.

21. Electronic Communications
21.1. The parties may exchange messages, documents, and approvals by email or other agreed means of communication.
21.2. An electronic message may be used as evidence that terms were approved if its content and sender can be reliably established.
21.3. The Customer is responsible for the accuracy of the contact details provided and must notify the Service Provider of any changes to them.

22. Dispute Resolution
22.1. The parties attempt to resolve disputes and disagreements through negotiations and mutual consideration of claims.
22.2. If no agreement can be reached, the dispute is resolved in accordance with Ukrainian law.
22.3. A Consumer has the right to apply to the competent consumer protection authority or a court.

23. Amendment and Term of the Offer
23.1. The Offer is effective from the date of its publication on the website until it is withdrawn or a new version is published.
23.2. The Service Provider may amend the Offer by publishing a new version on the website.
23.3. Amendments do not apply to orders already entered into unless otherwise agreed upon by the parties or provided for by law.
23.4. The invalidity of any individual provision of the Offer does not invalidate its other provisions.

24. Service Provider’s Details
ONIKS Limited Liability Company
Address: 52024, Ukraine, Dnipropetrovsk Region, Dnipro District, Chumakivska Village Council, Dnipro–Tsarychanka–Kobeliaky–Reshetylivka Motorway, km 24
EDRPOU Code: 32724088
Individual Tax Number: 327240804679
VAT Registration Certificate: No. 100154685
IBAN: UA063052990000026002050243700
Bank: JSC CB PRIVATBANK, Dnipro
Bank Code (MFO): 305299
Email address: au.pd.kcurt%40nikiaz.v
Contact telephone numbers: 050 480 72 70, 050 480 15 31
Director of ONIKS LLC: V.V. ZAIKIN