Publication and Effective Date: July 16, 2026
1. General Provisions
This Privacy and Personal Data Protection Policy sets out the procedure for collecting, using, storing, transferring, and protecting the personal data of users of the website https://oniks.net.ua/ (hereinafter referred to as the “Website”).
The personal data controller is ONIKS Limited Liability Company (hereinafter referred to as “ONIKS LLC”, the “Company”, or “we”).
Personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection”, the Law of Ukraine “On Electronic Commerce”, and other laws and regulations of Ukraine.
By using the Website, submitting a request, or contacting ONIKS LLC using the contact details provided on the Website, the user confirms that they have read this Policy.
2. Information About the Personal Data Controller
Full legal name: ONIKS Limited Liability Company
EDRPOU Code: 32724088
Registered address: 52024, Ukraine, Dnipropetrovsk Region, Dnipro District, Chumakivska Village Council, Dnipro–Tsarychanka–Kobeliaky–Reshetylivka Motorway, km 24
Email address: au.pd.kcurt%40nikiaz.v
Contact telephone numbers: 050 480 72 70, 050 480 15 31
3. Personal Data We May Collect
When using the Website or contacting ONIKS LLC, we may obtain the following data:
● the user’s first and last name;
● the name of the company or other organization represented by the user;
● telephone number;
● email address;
● information specified in the booking form or message;
● information about the vehicle, including its make, model, registration number, technical condition, and the nature of the fault;
● information about the service in which the user is interested;
● preferred appointment date and time;
● history of requests and communications with ONIKS LLC employees;
● other information voluntarily provided by the user to obtain advice, diagnostics, repairs, or maintenance.
The following data may also be collected automatically when the Website is visited:
● IP address;
● browser type and version;
● device type;
● operating system;
● date and time of the visit;
● pages viewed;
● the source from which the user accessed the Website;
● information about interactions with the Website;
● technical logs, cookies, and browser local storage data.
ONIKS LLC does not ask users to provide special categories of personal data through the Website, including information about health, political or religious beliefs, or biometric or genetic data.
4. Purposes of Personal Data Processing
Personal data may be used for:
● receiving and processing requests;
● booking a vehicle for repairs, diagnostics, or maintenance;
● communicating with the user;
● clarifying information about the vehicle and the required work;
● preparing a proposal concerning the cost, time frame, and scope of work;
● providing advice;
● entering into and performing agreements;
● fulfilling warranty obligations;
● maintaining records of customers and completed work;
● providing post-warranty service;
● reviewing communications, complaints, and inquiries;
● ensuring the proper and secure operation of the Website;
● analyzing traffic and improving the Website;
● preventing fraud, abuse, and technical attacks;
● complying with accounting, tax, and other legal requirements;
● protecting the legitimate rights and interests of ONIKS LLC and its customers.
Advertising and informational messages may be sent only with the user’s relevant consent. The user may opt out of such messages by contacting .au.pd.kcurt%40nikiaz.v
5. Legal Bases for Processing
ONIKS LLC processes personal data on the following legal bases:
● the user’s consent;
● the need to process the user’s request;
● taking steps prior to entering into an agreement;
● entering into and performing an agreement;
● compliance with legal obligations;
● the need to protect the legitimate interests of ONIKS LLC or third parties, provided that such interests are not overridden by the user’s rights and freedoms;
● the need to establish, exercise, or defend legal claims.
The provision of personal data is voluntary. However, without contact details, ONIKS LLC may be unable to process a request, provide advice, or contact the user.
6. Methods of Obtaining Personal Data
ONIKS LLC may obtain personal data:
● through forms on the Website;
● during a telephone conversation;
● by email;
● during an in-person inquiry;
● when entering into and performing an agreement;
● through messaging applications or other means of communication, if used by the Company;
● automatically when the Website is visited;
● from a company representative or the owner or user of a vehicle.
If a user provides the personal data of another person, the user confirms that they have a lawful basis for transferring such data to ONIKS LLC.
7. Cookies and Technical Data
The Website may use cookies, browser local storage, and other similar technologies.
Such technologies may be used for:
● ensuring the proper operation of the Website;
● saving technical settings;
● protecting the Website against abuse;
● obtaining aggregated statistics;
● analyzing traffic and interactions with the Website;
● improving the structure, content, and usability of the Website.
The user may delete or block cookies in their browser settings. Restricting cookies may affect the operation of certain Website functions.
8. Weblium and Contact Forms
The Website was created and operates using the Weblium platform.
Requests submitted through the Website’s forms may be transferred to and stored in Weblium’s form management system.
Weblium’s processing of information is also governed by its own privacy policy and terms of use.
ONIKS LLC grants access to requests only to employees and other persons who require such information to perform their employment or contractual duties.
9. Google Maps and Other Third-Party Services
The Website uses an embedded Google Maps map.
When the map is loaded or used, Google may receive:
● the user’s IP address;
● information about the browser and device;
● the date and time of access;
● information about interactions with the map;
● approximate information about the user’s location.
Google processes such data in accordance with its own privacy policy and terms of use.
The Website may also use hosting, technical support, analytics, email, telephony, or CRM services.
10. Transfer of Personal Data
The following persons and entities may be granted access to personal data:
● the director and authorized employees of ONIKS LLC;
● employees who receive and process requests;
● specialists who perform repairs, diagnostics, or maintenance;
● hosting and technical support providers;
● the Weblium platform;
● providers of CRM, telephony, email, and analytics services;
● accountants, auditors, attorneys, lawyers, and other professional advisers;
● banks and payment institutions, when payments are made;
● public authorities, in the cases and in accordance with the procedure prescribed by law.
ONIKS LLC does not sell personal data or transfer it to third parties for their independent marketing purposes.
Data is transferred only to the extent necessary for the relevant purpose.
11. Cross-Border Data Transfers
Certain technical providers, including Weblium and Google, may process or store information on servers located outside Ukraine.
In such cases, data is transferred only to the extent necessary for the operation of the relevant service, taking into account legal requirements and appropriate data protection measures.
12. Personal Data Retention Period
Personal data is retained no longer than necessary to achieve the purpose of processing.
In particular:
● requests are retained for the period necessary to process them and conduct further communications;
● information about customers and completed work is retained for the duration of contractual and warranty relationships and any potential claims;
● accounting, tax, and payment documents are retained for the periods prescribed by law;
● technical logs and analytics information are retained in accordance with the Website settings and the settings of the relevant technical services;
● information required to defend legal claims may be retained for the applicable statutory limitation periods.
Upon expiry of the relevant period, the data is deleted, destroyed, or anonymized, unless its continued retention is required by law.
13. Personal Data Protection
ONIKS LLC applies organizational and technical measures to protect personal data, including:
● using a secure HTTPS connection;
● restricting access to requests and customer data;
● using passwords and other authentication methods;
● segregating access rights;
● updating software;
● creating backups;
● controlling access to information systems;
● engaging technical providers that apply information security measures.
Persons who gain access to personal data in connection with the performance of their employment or contractual duties must prevent its unlawful disclosure.
At the same time, no method of transmitting or storing information on the internet can guarantee absolute security.
14. User Rights
The user has the right to:
● know the sources from which their personal data is collected;
● know the location of their personal data;
● obtain information about the purposes and methods of processing;
● obtain information about third parties to whom their data is transferred;
● access their personal data;
● obtain information as to whether their personal data is being processed;
● request the correction of inaccurate or outdated data;
● submit a reasoned objection to processing;
● request the deletion or destruction of data if it is processed unlawfully or is inaccurate;
● withdraw previously given consent;
● set restrictions on processing when providing consent;
● know the mechanism of automatic personal data processing;
● be protected from an automated decision that has legal consequences for them;
● lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or a court;
● exercise other legal remedies.
To exercise their rights, the user may contact:
au.pd.kcurt%40nikiaz.v
The request must state the user’s name, contact details, the substance of the request, and information that makes it possible to identify the relevant request or agreement.
To prevent unauthorized access, ONIKS LLC may ask the applicant to provide additional information to verify their identity.
15. Withdrawal of Consent
The user may withdraw their consent to personal data processing by sending a relevant request to .au.pd.kcurt%40nikiaz.v
The withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
ONIKS LLC may continue to retain or process certain information if necessary for the performance of an agreement, compliance with legal obligations, or the defense of legal claims.
16. Minors’ Data
The services of ONIKS LLC are not intended for persons under 18 years of age.
ONIKS LLC does not knowingly collect children’s personal data through the Website without the consent of their parents or legal representatives.
17. Third-Party Websites
The Website may contain links to or embedded elements from third-party websites and services.
ONIKS LLC does not control the data processing practices of such services and is not responsible for their privacy policies. Before using a third-party service, the user is advised to review its terms and privacy policy.
18. Changes to the Policy
ONIKS LLC has the right to amend and supplement this Policy periodically.
The current version is published on the Website together with its publication and effective date.
The new version applies from the moment of its publication, unless otherwise expressly stated in the text of the Policy.
19. Contact Information
For all matters relating to personal data processing and protection, the personal data controller may be contacted at:
ONIKS Limited Liability Company
EDRPOU Code: 32724088
Address: 52024, Ukraine, Dnipropetrovsk Region, Dnipro District, Chumakivska Village Council, Dnipro–Tsarychanka–Kobeliaky–Reshetylivka Motorway, km 24
Email address: au.pd.kcurt%40nikiaz.v
Telephone numbers: 050 480 72 70, 050 480 15 31
Director of ONIKS LLC V.V. ZAIKIN